Questions, answered
Everything about how The Application works — free and paid, AI runs, seasons, and your data. Can't find it? We're easy to reach at support@theapplication.app.
34 questions shown
Getting started
What is The Application, and who is it for?
One calm place to run your college applications — schools, deadlines, essays, requirements, and (for grad applicants) the advisors you're hoping to work with. It's built for PhD, master's, and undergrad applicants, by someone who was mid-PhD-application herself and needed it to exist.
Do I need to pay to try it? What can I do for free?
No card, no trial clock. Free accounts track up to 2 schools with everything — deadlines, essays, requirements, advisors, and reminder emails — plus 1 AI run per season to try on any school. When you outgrow 2 schools, the Season Pass is there.
How is this different from a spreadsheet?
A spreadsheet doesn't email you before a deadline, read a program's website and pull out its requirements, or keep your essays next to the prompts they answer. We love a good spreadsheet — this just does more of the work for you, and it never breaks a formula at midnight.
AI features & runs
What do the AI features actually do?
There are four. Program Import reads a program's website from a URL you paste and pulls out deadlines, requirements, and essay prompts. Advisor Match (for grad applicants) scores your potential advisors and searches the program's faculty against your sentence of purpose. Admissions Fit and Athletic Fit (for undergrad applicants) compare your numbers and your sport against a school's published data — a rough signal, not a prediction.
What's an “AI run”? What counts as one?
Each use of an AI feature on one school is one run — importing a program's details, or matching advisors for one school.
How many free AI runs do I get, and do they reset?
Free accounts get 1 AI run per season, usable on any school you track. It resets when a new season starts on June 1.
What are AI-run school slots, and why is there a limit?
On the Season Pass, included AI runs come in slots: up to 4 schools per season, with 3 runs each — that's the 12 included runs. A slot is claimed automatically the first time a run succeeds on a school and stays claimed for the season. Slots limit AI capacity, not tracking — you can track unlimited schools, and credits work on any school, slot or no slot.
Why can't I run AI on unlimited schools for free?
Honestly: every run costs us real money — the AI reads real websites and does real work. One free run lets you see whether that work is useful to you; the Season Pass covers a full application list. That trade is what keeps the free tier free.
Why do the AI buttons say free runs are paused?
Very occasionally the free tier hits its shared daily limit and free runs pause until tomorrow. Your own free run isn't touched — it'll still be there. Try again after midnight UTC, or the Season Pass never waits in that line.
What happens when a run fails — do I lose a run?
No. If a run fails, it doesn't count — not against your free run, your included runs, or your credits. You're only ever charged for runs that finish. A failed run also never locks your school's details.
Is the AI always right?
No — treat it like a very fast research assistant, not the final word. Every AI result is shown to you for review before anything is saved to your application, and deadlines deserve a double-check on the program's own site. It's your application; the AI just does legwork.
Credits & packages
What are AI credits, and how are they different from my included runs?
The Season Pass includes 12 runs — 3 on each of up to 4 schools. Credits are runs beyond those: 5 for $10, usable on any school, slotted or not.
When would I need to buy credits?
When a school has used its 3 included runs, or you want AI on a school beyond your 4 slots. Credit packs are 5 runs for $10 and are available to Season Pass holders.
Do credits expire? Do they roll over to next season?
Purchased credits roll over into your next season if you renew the Season Pass. Season Pass credits expire at season end. Purchased credits are spent last, so you never lose paid credits to expiry while Season Pass credits remain.
If I upgrade partway through my free runs, what happens to the ones I didn't use?
They're not lost — any free run you haven't used converts to a credit when you upgrade. It converts as a Season Pass credit, so it's spent first and expires at season end.
Can I use credits on any school?
Yes — any school you track, any time, including schools that never claimed a slot.
Seasons & terms
What is an “application season”, and when does it start and end?
A season runs June 1 to May 31 — the natural rhythm of an application cycle. One Season Pass payment covers the season you buy it in. No subscription, no auto-renewal.
Why does my application term lock after I run AI?
The AI's work — deadlines, requirements, prompts — is anchored to the term you're applying for. Changing the term after a run would quietly make those results wrong, so it locks for the season once a run succeeds. It unlocks automatically on June 1.
What resets when a new season starts?
On June 1: AI slots and included runs reset, Season Pass credits expire, and purchased credits roll over if you renew. Your schools, essays, requirements, and history don't go anywhere — nothing is ever deleted at season end.
I'm planning ahead for a future term — can I still buy in now?
Yes. Seasons are about when you're doing the work, not which term you're applying to — you can track schools and run AI for any future term during the current season. If your work stretches across two seasons, each season needs its own pass.
Billing & refunds
How much does it cost? What's included in a Season Pass?
Free to start. The Season Pass is $99 for a full season — unlimited schools and 12 included AI runs. Extra credits are 5 runs for $10. That's the whole price list.
Are purchases refundable?
No — all purchases are final. The Season Pass and credit packs are non-refundable, in full or in part, once purchased. We say this plainly before every purchase, and it's part of why the free tier exists: start free, upgrade when you're sure.
Will I be charged automatically? Does it auto-renew?
Never. One payment, one season, done. If you want another season next year, that's a decision you make then — we don't keep your card on a subscription.
What payment methods do you accept?
Payments run through Stripe Checkout: major cards, plus whatever wallets Stripe offers on your device (Apple Pay, Google Pay, and friends).
Schools & data
Why can't I edit a school's name or program info after running AI on it?
Once a run succeeds, the fields that define which program this is — name, degree, department, program URL, term, and so on — lock for the season. The AI's results are grounded in that identity, and editing a school into a different school would also sidestep the run limits. Status, deadlines, essays, requirements, and notes all stay editable, and the lock lifts on June 1.
What happens to my data if I delete a school?
The school and everything attached to it — deadlines, essays, requirements, advisors — is deleted. If the school had claimed an AI slot, the slot stays used for the season: a slot is spent capacity, like a run.
What happens if I delete my account?
You get a 30-day grace period: sign back in any time within 30 days and everything is restored, including any remaining Season Pass. After 30 days, your account and all its data — schools, essays, uploaded files — are permanently deleted and can't be recovered, and remaining paid time isn't refunded.
Can I export my data?
There's no export button yet. Email support@theapplication.app and ask — a copy of your data is part of your privacy rights, and we'll respond within 45 days as our Privacy Policy promises.
Privacy & security
Who can see my applications and essays?
Only you. Access is enforced in the database itself — every table is scoped to its owner, so your schools, essays, and files are private to your account. We don't share your application data with schools, and we don't sell your data.
How is my data stored and protected?
Your data lives in Supabase (database, sign-in, and file storage) behind row-level security, hosted on infrastructure we name openly in our Privacy Policy. The short version: owner-only access rules at the database layer, and no analytics cookies beyond the two we disclose.
Do you share my info with schools or third parties?
Never with schools. We use a small set of providers to run the product — Supabase, Vercel, Google sign-in, Resend, Kit, Stripe, and Anthropic for AI (which doesn't use our API data to train its models) — each named in our Privacy Policy. We do not sell your data.
Account & support
How do I sign in? Can I change my email?
Sign-in is with your Google account — no password to invent, forget, or reuse. Your account email is your Google email, and changing it in-app isn't currently possible.
The site is blocked on my school or work computer — why?
Some school and workplace networks run web filters that block newly registered domains by default, and ours is still new to them. Try a personal device or network, or ask your IT folks to allow theapplication.app — we're a college application tracker, we promise.
How do I get help or contact support?
Email support@theapplication.app and tell us what's going on. Free accounts hear back within 2 business days; Season Pass holders get priority — within 1 business day.
No matches for that search.
Try a different word — or ask us directly, we're happy to help.